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Return Goods Policy Effective November 1, 2007
A Return Authorization Number (RGA#) is required for all product returns. An RGA# can be obtained by calling GranQuartz Customer service or your local branch store. No returns will be accepted without an RGA#.
A 15% restock fee will be applied to all returned goods on stock material (non-defective products)
All returns must be shipped back in original, unopened packaging in order to receive credit
No returns authorized after 90 days from date of purchase
All claims of shortages must be reported to customer service within 48 hours of receipt
No returns will be authorized on Hazmat products, chemicals, or adhesives
No returns will be authorized on special order items
Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, GranQuartz will issue a refund on shipping charges if it is proven that there was a shipping error or the product was defective
Returns are limited to 10% of the previous 12 months net purchases