Power tool repair policy, Effective November 1, 2007GranQuartz is not responsible for the warranty repair and/or maintenance service, please contact the manufacturer for the closest manufacturer warranty repair center for the following tools for warranty, repairs or service:
GranQuartz will process warranty repairs on all GranQuartz Diarex® Power Tools.
For non-warranty repairs of the GranQuartz Diarex® Power Tools, there will be a minimum non-refundable charge of $50 to inspect and diagnose a tool. The $50 nonrefundable fee must be paid in advance (no COD accepted). Should the customer wish to proceed with a repair of a Diarex® Power Tool, this $50 charge will be credited to the final cost of the repair.
An RGA number is required and the customer is responsible for all freight charges to and from GranQuartz. No repair will be shipped on C.O.D basis, but must be paid for by cash or credit card in advance of shipment.